User Support Specialist - Seattle, WA

Alexander Morford & Woo, a Seattle based Wholesale Insurance Broker, is seeking a User Support Specialist.  The User Support Specialist will be responsible for assisting employees with software and hardware computer needs.  This includes a wide range of job duties from basic computer knowledge, installation of programs, phone set up, and answering questions on applications and programs.

Key Duties of the User Support Specialist include:

●	Performing day to day client monitoring and incident closure
●	Working with employees in person, over the phone, and via email to troubleshoot and resolve desktop issues
●	Troubleshooting and resolving common end user issues (MS Office, missing files, error messages, etc.)
●	Managing user and computer accounts, email, policies, & permissions via active directory
●	Building / rebuilding PC’s manually (install OS and all software)

Required Skills:

●	1-3 years experience supporting a Microsoft Windows PC environment
●	Working knowledge of Windows 2000 and XP in a domain environment
●	Exceptional internal and external customer service skills
●	Excellent verbal and written communication
●	Above average knowledge and familiarity using and managing Active Directory
●	Experience with and strong knowledge of MS Office (through current release)
●	The ability to prioritize, work independently, and work with others in a team environment

We offer excellent benefits and a fun working environment.  Please send cover letter, including references and salary requirements, and resume to ltaylor@amwcorp.com.